We’re here until people with mental health problems have a fair chance in life. Without our supporters, we would not be able to achieve this vision.
We value our supporters
- We see our supporters as individuals, not numbers
- We respect the opinions and beliefs of all our supporters
- We don’t sell personal data or share it with third parties
- We want to develop long-lasting relationships with all new and existing donors
- We store your contact details securely on our database for administrative and communications purposes
We listen and communicate
- We welcome questions about our fundraising activities and projects
- Our communications will be honest, truthful, and transparent
- We encourage feedback on our work
- We will contact you according to your communication preferences
- We will respect your privacy if you do not wish to be contacted
We will maintain the highest standards
- All our activities are fair, open, and legal
- We abide by the Institute of Fundraising’s Code of Practice
- We are committed to equal opportunities and diversity in all we do
- We admit when we have made a mistake and we work hard to put it right
- We take complaints seriously: we have a policy in place and will respond to complaints in seven days and aim to resolve them within 30 days
We fundraise responsibly and respectfully
- Every donation makes a difference, no matter what size
- We will acknowledge and bank your gift within five working days
- We will use donations for the purposes for which they were intended
- Our fundraisers will never put pressure on you to donate
- We keep our administration and fundraising costs to a minimum
